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When will the SIM arrive?
We will deliver it within 2 days to 1 week after payment of the initial fee.
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When will the monthly data restrictions be lifted?
Data usage is reset on the first day of every month. If it is slow, it will return to normal speed on the first day of every month.
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I don’t know the payment method.
Please check the payment method on this page.
▶ Payment method -
I don’t know the APN setting.
Please check the APN setting method on this page.
▶ APN setting method -
Can I make a call with the data SIM?
By using the Brastel Card, you can get the IP phone number of 050.
Click here for details https://www.brastel.com/personal/my050/jpn/ -
I can’t log in to my Brastel card.
Is the login password correct? All you need to log in for the first time is (1) User ID and (2) SIP password. After logging in for the first time, log in with (1) User ID and (2) PIN. Please check the login password carefully. * Caution * User ID is an 8-digit number. Please note that the PIN will be a different number.
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MY050 cannot be used.
When you start the app, is the green ● and the charged amount displayed in the upper left of the screen? If it is not displayed, you have not logged in. Please check your User ID and SIP password entered from “Settings” → “Account Settings”. If you make a mistake, you can correct it on that screen.
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Is there a speed limit?
If you exceed the capacity limit of each plan, we will limit the speed to 128 kbps or less. Other than that, there is basically no speed limit.
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Is it possible to carry over the basic communication capacity?
It cannot be carried over.
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Where can I check the remaining communication amount?
You can check the monthly communication level from My Page.
▶ Click here for My Page -
Is there a charge even if I never use the SIM?
You will be charged for the period of use regardless of whether you use it or not. No cost will be incurred after cancellation. In addition, please be sure to contact us by the 15th of every month of the month you wish to cancel. Please note that if you contact us after the 15th, the cancellation month will be the end of the following month and you will be charged for the next month as well.
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Is it possible to add data capacity?
Data capacity cannot be added.
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Is it possible to change the plan?
If you would like to change your plan, please contact us by email below. We will guide you according to the situation.
Email address: enport-support@willgroup.co.jp -
I purchased a data SIM, but the number 080 is displayed. Is voice call available?
In the case of data SIM, even if the number is displayed, you cannot make a voice call.